Resident Coordinator

Job Description

Our Resident Resolutions Coordinator is a very active and fast-paced / high - volume job. You will be working directly with our current residents and assisting them with any requests or questions.

A bit more about what you’ll do…

• Assist residents with any needComplete move-in and move-out inspectionsScheduling apartment make-readies with in-house turn technicians and turn vendorsUpdating management on the status of turns / service requests / various projects.Perform Apartment Quality checks post turn and pre-move inPerform Apartment Move-Out Inspections.Become familiar with company purchase order and invoicing software.Enter in service requests for residentsAnswer questions regarding service requestsResponds to and manages resident complaints and / or service issues
• Receive incoming work orders and prioritize as needed.
• Keeping our vendors accountable.
• Work with residents in resolving initial problems before dispatching.
• Open work orders and provide as much information before dispatching.
• Dispatch necessary personnel and equipment for incidents.
• Maintain detailed and accurate records and daily logs of activities.
• Operate software for data entry and upkeep of records.
• Follow-up with residents to ensure work order was completed to their satisfaction.
• Other duties as assigned by supervisor.

Qualifications