What are the responsibilities and job description for the Contact Center Agent position at AIR ACADEMY?
Looking for an opportunity with an amazing company? Air Academy Federal Credit Union (AAFCU) was recognized as a Gazette's Best Workplace for the past five years! We are searching for a Contact Center/Customer Service Agent to work at our Corporate Headquarters in Colorado Springs, CO. This position has great perks including work-life balance, benefits, and 401K!
Our tech-savvy, knowledgeable employees are the heart of our credit union. Employees in this position take an average of 75 calls a day from members from all over the world, helping manage members’ daily finances. This is a fast-paced environment that keeps our employees on their feet, literally. Employees enjoy the rewards of stand-up desks and wireless headsets and plenty of natural light. The Contact Center works to create a positive atmosphere! When call volumes are low, employees are encouraged to work on self-development or research solutions for process improvements within the credit union. If you think you have what it takes to be a part of this amazing team, then you should apply!
This position is:
- Responsible for delivery of all credit union products and services via the call center with the emphasis on monthly and annual sales goals.
- Responsible for handling high call volume, inquiries, and processes in the call center for the Service Queue.
- Possesses thorough knowledge of our Internet Banking Services to include basic knowledge of browsers, the ability to assist members with signing onto the website/internet banking and answering questions regarding internet banking capacities.
- Possesses knowledge of and ability to trouble shoot smart phone and tablet applications and devices within credit union electronic delivery channels.
- Researches and provides a problem resolution to member issues and diffuses escalating member situations.
- Responsible for administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of member information and the AAFCU information systems.
Job Requirements:
- High school diploma or equivalent.
- Excellent communication and organizational skills.
- Ability to work branch hours as needed including some Saturdays.
- Ability to educate and promote credit union products and services.
- Training scheduled Monday-Friday, April 24th - May 5th.
Air Academy Federal Credit Union (AAFCU) is an innovative, full-service financial institution committed to its employees and providing value-driven products, convenient electronic banking channels, and world-class member service. With assets over $860 million and 45,000 members, AAFCU strives to be a trusted financial partner who helps its members advance their lives, grow financially, and achieve their goals. We are equally proud of our programs which give to the community through various outreach programs.
At AAFCU our full-time employees enjoy an outstanding corporate culture, terrific benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, our tuition reimbursement program will assist you with your professional goals. This position is eligible for monthly incentives and annual corporate bonus based upon performance.
AAFCU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.