What are the responsibilities and job description for the Resident Resolutions Coordinator position at AIR Communities?
Apartment Income REIT Corp., known as AIR Communities, is a publicly traded Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets, including Boston, Denver, Philadelphia, Los Angeles, and Miami! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working directly with any new or current resident and assist them with any requests or questions.
You will work at our 2113-unit community, Foxchase Apartment Homes, located in Alexandria, VA! Check them out for yourself here: www.foxchaseofalexandriaapts.com
This position will support our affordable housing communities that are covered by government regulations.
A bit more about what you’ll do…
- Making appointments, receiving and screening visitors and telephone calls using a telephone script.
- Maintaining and controlling confidential files and records.
- Assist residents with any need
- Help residents pay their rent online
- Maintaining continuing compliance and resident relations, upholding all fair housing principles, and applying the unique Program rules correctly including the student, unit transfer, unit vacancy and available unit rules.
- Complete move-in and move-out inspections
- Register cars to park on-site
- Register pets for existing residents
- Enter in service requests for residents
- Answer questions regarding service requests
- Send communication to residents
- Responds to and manages resident complaints and/or service issues
- Contact residents about policy violations
- 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- A reliable mode of transportation.
- Ability to work a flexible schedule including evenings and weekends.
- Ability to read, write, and speak English.
Additional Information
AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:
- Expected pay rate of $16.00– $22.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Base salary plus commission structure.
- Live onsite! 25% Rent Discount available at any of our AIR Communities.
- Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
- Short and long-term disability paid by the company.
- 401(K) and Employee Stock Purchase Plans.
- Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
- Tuition Assistance Program.
- Commuter Benefits and Pet-Insurance.
- Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
- Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
- Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
- 15 hours of paid time annually to give-back to your community.
- Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.
Candidates extended an offer will be required to undergo a four panel drug screening that excludes marijuana testing.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
