Service Manager

Job Title : Service Manager

Location : Riviera Beach, FL

Position Summary : The Service Manager is primarily responsible for directing and managing service personnel to ensure high-quality work is performed in line with company standards. This role involves supervising, coaching, and developing technicians while ensuring optimal customer satisfaction and operational efficiency.

Essential Duties and Responsibilities :

• Supervise, coach, and develop service personnel to enhance performance and technical proficiency.
• Ensure service and shop technicians adhere to company standards and practices
• Maintain a repository of technical data and training tools
• Oversee ongoing training initiatives to improve job performance and technical skills.
• Ensure all work is conducted in a cost-effective manner that meets customer needs.
• Verify and approve service personnel timecards; analyze billed service hours to meet efficiency goals.
• Provide coaching and feedback to employees for performance improvement.
• Enforce safety measures and ensure all service employees receive appropriate training.
• Monitor timely completion of tasks, ensuring compliance with performance, quality, and customer service standards.
• Resolve customer complaints in a timely manner ensuring customer satisfaction
• Ensure service technicians’ work is submitted completely and clearly to allow for accurate and timely invoicing.
• Manage follow-up work to ensure all customer needs are addressed promptly.
• Oversee efficient and effective responses to emergency service calls.
• Ensure service department vehicles and properly stocked, organized and maintained.
• Ensure all equipment serviced for rental and resale is functioning correctly.

Supervisory Responsibilities :

Competencies :

To succeed in this role, the candidate should demonstrate the following competencies :

Education and Experience :

Licensing / Certification :

Skills :

Physical Demands :

Work Environment :

Benefits :

Salary : $90,000 per year, plus bonuses.

Salary : $90,000