What are the responsibilities and job description for the PM Office Agent (ORD) position at Air General Incorporated?
Air General, a national cargo handling company, is seeking full-time Office Agents at our Chicago O'Hare International Airport (ORD). This position has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service and you must be able to work independently and as part of a team. If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees in an environment that fosters growth, please consider joining us!
Job responsibilities:
- Keep required training up to date within allowed timelines
- Adhere to all FAA, Airport, US Airways and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager
- Review and understand all shipping documentation
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress
- Provide customers with information concerning the status of their shipments
- Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads
- Be fully aware of Customs rules and regulation
- Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances
- Obtain Customs Log Number and appropriate flight clearances
- Reconcile Master and House air waybills, as applicable
- Enter required data into customer computer
- Verify booking details and make corrections where applicable
- Any other duties assigned by supervisors or managers
Requirements:
- Customer Service experience
- Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks
- Must be able to pass a drug test
- High school diploma or GED preferred
- Must possess a valid Driver's License
- Must be able to obtain valid airport I.D. badge
- Must be able to push, pull or lift up to 70lbs
- Must have basic computer skills
- Must be at least 18 years of age
- Must possess the ability to read, write, fluently speak and understand the English language
- Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays.
Benefits Offered:
- Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
- Paid Time Off and Sick Time
- Paid Parental Leave
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Life Insurance
- Tuition Scholarship Program
- Company Loan Program
- Tuition Reimbursement
- Employee Assistance Program (EAP)
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos:
https://www.airgeneral.com/ourstory
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
