What are the responsibilities and job description for the Customer Service Representative position at Air Techniques, Inc.?
Job Brief
Customer Service Representative
About Air Techniques, Inc.
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 62 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position Description:
Customer service plays a key role in our company success by directly helping our customers. The Customer Service Representative is primarily responsible for supporting customers (dealers/distributors, sales representatives, and end-users) Help build our reputation as the premier provider of dental products and solutions.
Essential Functions and Responsibilities:
- Performs other duties as assigned
Work Experience Requirements:
· 2 years prior call center environment experience
· Proficient in English for professional environment, both verbal and written
· Freight and logistics experience a plus
· Dental industry or similar customer support experience a plus and experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel)
· Ability to work with different types of personalities in a professional, positive manner.
· Clearly communicate and articulate via phone and email.
· Professional attitude in following protocol and guidelines of the company
· Experience in moderate to high pressured environments
· Exceptional attention to detail
· Demonstrated ability of follow up skills.
· The ability to multi-task and closely follow a schedule.
· Efficient in Microsoft office programs, i.e., excel.
Education Requirements:
· High School Diploma or equivalent required
Salary:
$20.00- $25.00 per hour
Please note that the actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Salary : $20 - $25
