Market Manager, San Diego (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

This is a hybrid role as work for this role will be focused on the Phoenix market.

In this role, you’ll be a strategic partner to a dynamic portfolio of Hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

This is a role for someone who brings energy, empathy, and genuine curiosity to every conversation.

Responsibilities:

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.
  
  

Qualifications:

• 4 years of experience in account management, partner support, or a similar partner-facing role.
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts.
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $60-$65/hr

Benefits: Medical, Dental, Vision, 401K