What are the responsibilities and job description for the Ticket Sales Associate position at Akron RubberDucks?
AKRON RUBBERDUCKS TICKET SALES ASSOCIATE INTERNSHIP PROGRAM
January/February 2024 to September 30, 2024
To be considered for this position, you must be a college graduate by the end of December 2023. This is NOT an internship for college credit.
The RubberDucks are the Double-A affiliate of the Cleveland Guardians playing in the Eastern League. The Akron RubberDucks play 69 home games between April and September and look forward to all of the non-game day events during the summer of 2024. Office hours for all Associates will begin in the month of January/February, exact dates TBD.
The Akron RubberDucks Ticket Sales Associate Internship Program is structured to prepare future sport business executives for a career in professional sports. The program’s focus is to provide a continuous educational background in the business operations of minor league baseball, with a strong emphasis on learning essential sales skills that will help you excel in this competitive industry. The Associates will gain hands-on knowledge primarily in the Ticketing Department but will also have the chance to experience educational components from Promotions/Marketing, Operations, Sponsorship, Office Management, Finance, Merchandise and Grounds. Members of past Associates programs, including members of the Akron RubberDucks front office, have gone on to accept full-time positions with the Columbus Blue Jackets, Cleveland Cavaliers, Columbus Crew, State College Spikes, Canton Charge, Baseball Info Solutions, Jacksonville Jumbo Shrimp, Harrisburg Senators, and several NCAA Division I universities such as Ohio State University and Bowling Green State University. This is a seasonal position starting in January/February 2024 and ending in September 2024 after the RubberDucks season is complete.
Essential Duties & Responsibilities:
· Full menu selling of new group, flex plan, and season ticket sales through phone prospecting, outside appointments, and stadium tours
· Prospecting new group, flex plan, and season ticket sales opportunities through cold calls, referrals, and networking events
· Developing professional relationships with current clients
· Providing a high level of customer service to all accounts
· Staffing ticket sales information tables and mascot appearances at outside functions including luncheons, business shows, conventions, etc.
· Must meet sales activity and revenue goals
· Assist with other ticket duties as assigned; including game/event day duties
· Assist in miscellaneous duties as required (i.e.-Stadium operations, marketing, office management, food and beverage and mascot appearances)
Qualifications & Requirements:
· Available to work 40 hours per week for a nine-month period
· College degree
· Must be computer proficient
· Possess a competitive nature and a contagious, positive attitude
· Detail oriented, and enthusiastic about working within a sport-related environment
· Exceptional work ethic, strong desire to succeed, eagerness to learn
· Strong time management and organizational skills with the ability to multi task
· Previous internship or work experience within sports industry preferred
· Prior sales/outbound calling experience preferred
· Have a friendly and professional telephone manner
· Excellent communication skills (verbal and writing) and listening skills
· Prior customer service experience highly preferred
· Ability to work effectively as part of a team and independently
Compensation:
· Monthly stipend
· Monthly commission on all sales and a bonus for surpassing sales goal
· This program does not entitle the members to any health benefits or relocation financial assistance.
Akron Baseball LLC is an equal opportunity employer and values diversity in the workplace.