Tree & Shrub Lead

Essential Functions

• Embrace Al’s mission to be a great place to work by maintaining a positive and engaging work environment for employees through motivation and teamwork.
• Promote and maintain an outstanding customer experience that can only be found at Al’s Garden and Home for all guests who enter the retail location.
• Understand and have knowledge of our plant material and help determine where it is displayed on the tables.
• Assist customers with possible plant combinations and design tips for seasonal plantings.
• Work closely with Buyers for product needs and ensure Tree & Shrub area is full and product is tagged appropriately.
• Oversee ordering product for Tree & Shrub department and complete all appropriate paperwork.
• Maintain cleanliness and organization of the Tree & Shrub department which includes plants, tables and floor space.
• Tree & Shrub Lead is the steward of product. It is the Tree & Shrub Lead responsibility to have the finest product in the industry. Develop methodology that ensures all products in all assigned areas receive water, nutrients, maintenance, stocking and other care activities.
• Coordinate with the Receiving team on receiving product orders, the distribution of the plants into the nursery and inspecting incoming orders for quality.
• Responsible for day to day customer service procedures (hold tags, will call, customer transfers, customer request forms, and deliveries).
• Provide feedback to Buyers to ensure all customer requests are filled in a timely manner.
• Responsible for working in coordination with the Visual Merchandising Team on end caps and product display.
• Train Team Members in a manner that delivers proper product knowledge and develops superior customer service.
• Embrace a safety culture of injury and accident prevention by following safety policies and procedures.
• Achieve daily goals as communicated by the store management.
• Assist with all other related tasks or duties as assigned by store management.
• Adhere to all company guidelines, policies and procedures

Qualifications and Skills

• High school diploma or GED.
• Knowledge of annuals/perennials and houseplants or the willingness to seek and learn product.
• Excellent communication, customer service and leadership skills.
• Ability to perform multiple tasks simultaneously.
• Knowledge of computer software:  Excel, Word, POS system.
• Ability to analyze situations, identify problems and implement solutions, and to effectively supervise the work of other associates.
• Flexibility and adaptability to work weekdays, evenings and weekends with overtime during busy peak seasons.

Physical Demands

This job requires the ability to work standing, walking, bending, and lifting 50 lbs. continuously throughout the day.

Work Environment

This job can operate on the sales floor, indoor and outdoor, and in an office environment as business requires.

Other Duties

Please note this job is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.