What are the responsibilities and job description for the Member Service Representative position at Alabama One Credit Union?
Description
The Member Service Representative will serve as a front-line ambassador for the Credit Union. This role is responsible for delivering exceptional service while assisting members with account transactions, answering inquiries, resolving issues, and promoting products and services that support financial well-being.
- Conducts financial transactions for members as a fully functional member of the branch/teller TEAM.
- Performs a variety of account services including but not limited to opening new accounts, issuing debit cards, opening CDs/IRAs, and routine account maintenance.
- Serves as an information point and provides guidance to members on the array of products and services provided by Alabama ONE.
- Resolves questions and routes members to appropriate areas/departments when additional guidance is warranted.
- Maintain accurate records of transactions and ensure compliance with credit union policies and procedures
- Support team goals and branch initiatives by contributing to a positive work environment.
- Other duties as assigned.
Requirements
- High school diploma or GED and at least one year of relevant work experience.
- Must be able to effectively communicate verbally and in writing.
- Successful candidates will be engaging and committed to providing excellent member service.
- Must be able to become and remain knowledgeable about the great products and services offered by Alabama ONE.