System Administrator / Training and Support Specialist

We are looking for a new System Administrator / Training and Support Specialist.This position aims to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly.  A successful applicant will be self-driven to provide excellent customer service to end users without daily supervision.  This is not a remote position and requires working full-time onsite or from the corporate office.

Duties and Responsibilities

The job duties and responsibilities of the FACET Training and Support Specialist include, but are not limited to, the following:

• Technical tasks, including building scripts for software installations, updating installation procedures, testing, building/maintaining ghost images, and networking tasks
• Going onsite to the actual location of the FACET system to perform regular daily maintenance and support
• Being able to understand, train, and teach all aspects of FACET and FIAR to various group sizes at their location of choice
• Must be able to provide support in person, via e-mail, or by phone
  
• Must update the support database on a daily basis
  
• Must obtain all applicable sign-off documentation for onsite visits
• Must be self-managed and driven to get the job done with little to no supervision
• Must be able to perform "ad hoc" demos or briefs of the FACET system
  
• Must have some familiarity with Microsoft Office (Word, Excel, Access database)
  
• Have a professional physical and phone presence at all times to mirror Premier Solutions' professional values
  
• Be available from 0800 - 1700 on weekdays to take support calls or visits from clients
  
• Being able to communicate professionally, concisely, and effectively, both verbally and in writing
• Other duties, as assigned

Minimum Education & Experience

• A bachelor's degree in information technology, related field, or equivalent work experience.
• Minimum of 5 years of IT networking experience; demonstrated training and customer service experience in the IT field preferred.

Minimum Certifications

• Server , Network , MCITP, MCSA, or CCNA preferred

Minimum Skills, Knowledge, & Abilities

• Technical skills in Windows, OS, Server, and Networking
  
• Must have a valid/current driver’s license and U.S. Passport.
• Must be able to travel domestically and internationally as needed for 1-2 weeks at a time.
• Must have demonstrated training and customer service experience in the IT field
• Must be able to deliver professional presentations to executive-level audiences
• Must have a strong customer service background
• Proficiency in using the Microsoft Office suite of software
• Ability to learn quickly and take charge confidently
• Ability to work within a team to meet established project goals
• Ability to communicate professionally, concisely, and effectively, both verbally and in writing
• Must be able to lift a 40-pound box.

Preferred Skills, Knowledge, & Abilities

• Prior Navy S1, S2, S6, or S8 (CS / LS) experience preferred with experience in the Logistics field.
• Experience with ATO and RMF is a plus
• Ability to work independently and as a member or leader of a team with minimal supervision

About Alakaʻi Services Group Inc. / Poʻe Hana Group, Inc.

Alaka‘i Services Group Inc. (ASGI), a subsidiary of the Alaka‘i Foundation Group Inc., is a  Native Hawaiian Organization (NHO)-Owned Small Business serving the U.S. Department of Defense  and other Federal Government Clients.

Headquartered in Honolulu, Hawaii, Poʻe Hana Group, Inc. (PGI) is a talent management, staffing, and administrative support services company. PGI specializes in providing HR and administrative services to the Alakaʻi family of NHO companies.

PGI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws.  All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.