What are the responsibilities and job description for the Specialist Clerk I position at Alameda County?
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THE VACANCIES:
We are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies in the Assessor's Office, General Services Agency, Health Care Services Agency, Probation Department, Public Defender's Office, Public Works Agency, Sheriff's Office, and Social Services Agency.
THE IDEAL CANDIDATE:
In addition to meeting the minimum qualifications below, ideal candidates will possess strong office support skills and experience, relevant computer applications knowledge and experience, as well as demonstrated success in the following areas:
- Actively participated as a valued member of a work team.
- Maintained effectiveness when experiencing major changes in priorities, procedures and/or responsibilities.
- Assimilated and applied newly learned information on the job.
- Provided exceptional service to internal and external customers.
- Maintained quality performance while under pressure or opposition.
- Ensured the quality and accuracy of your work products.
- Utilized effective approaches for choosing a course of action.
- Establishes and maintains effective working relationships with those contacted in the course of work.
- Excellent oral and written communication.
MINIMUM QUALIFICATIONS
Either I
The equivalent of one year of experience in the class of Clerk II or in an equivalent or higher level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)
Or II
The equivalent of two years of full-time clerical experience.
License: Some positions may require a valid California Driver’s license.
NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
Knowledge of:
- Modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
- Specialized program knowledge of work requiring the application of a variety of rules, procedures, codes, calculations, and systems is required in some positions.
- Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (may include contacts with irate and hostile individuals).
Ability to:
• Analyze and problem solve.
- Communicate orally and in writing.
- Make decisions and take initiative.
- Demonstrate interpersonal sensitivity.
- Adapt to challenging situations.
- Plan, organize and coordinate work.
- Work independently.
SELECTIVE CERTIFICATION CRITERIA:
1) For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy. Typing must occupy more than 10 percent of working time. Typing may be on a typewriter, or a personal computer.
2) For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy, and to take shorthand at a speed of not less than 80 words per minute and transcribe it accurately. Taking and transcribing shorthand must occupy more than 10 percent of working time.
3) For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy, and to transcribe dictation from dictating equipment. Transcription must occupy more than 10 percent of working time. (Candidates indicating a willingness to use dictating equipment will be certified to those positions where using the equipment is required, without having to take a performance test.)
ALTERNATE RANGE CRITERIA:
For positions requiring incumbents to take and transcribe dictation via shorthand or dictating machine recording; these duties must occupy more than 10 percent of working time.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of the supplemental questionnaire to determine best qualified.
3) A computer skills assessment with the following components (pass/fail):
A. Typing Test
B. Microsoft Word
C. Microsoft Excel
Only candidates who pass the computer skills assessment will be invited to the oral interview process.
4) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.
We reserve the right to make changes to the announced examination components.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.
Selection Plan
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.
TENTATIVE SELECTION PLAN
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs
BENEFITS
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
For your Work/Life Balance
- 11 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Catastrophic Sick Leave
- Group Auto/Home Insurance
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1st United Services Credit Union
- Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the
Salary : $28 - $31
