What are the responsibilities and job description for the Network Technician - PBX position at ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC?
Network technician’s primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.
Examples of Job Duties - PBX Technician
Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries.
Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling.
Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring.
Install associated sets and sub-sets of business systems.
Install associated power equipment and make necessary distribution.
Install and provision system programming.
Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.
Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
Perform preventative maintenance and database backups
Install, maintain, and modify PBX and Key Systems.
Installation and configuration of vendor specific cards and equipment
Minimum Education and Experience Required
You must have a high school diploma and must possess and maintain a driver’s license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.