ANMC Security Dispatcher I

Salary: 19.40-23.74 :USD

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Twelve Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary: Under general supervision, provides a safe and secure environment for employees, patients and visitors by protecting ANTHC property against fire, theft, harm, vandalism, and unauthorized entry.

Responsibilities:

ALL

O perates a multi-line, communications and alerting systems Determines and assigns the appropriate priority level to the call and enters the appropriate dispatch system. Asks questions to interpret, analyze and anticipate the caller's situation in order to provide information to the appropriate response team.

M onitors life-safety and security alarms coordinating activations of emergency and incident responses.

D etermines nature and location of alarm and/or code in order to dispatch appropriate staff and security utilizing a variety of communication systems. Contacts the municipal police and fire authorities when necessary. Enters and modifies information in either a written format and/or computer system.

P rovides information, instructions, and assistance to staff, patients, and visitors and provides information and assistance within the scope of the designated authority. Implements emergency procedures when appropriate or as directed.

A sk questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other departments and agencies.

M onitors and maintains continuous radio contact with security. Monitors and operates a radio console.

P erforms active monitoring of surveillance systems. Receives and relays information regarding incidents and other activities to appropriate agencies and staff.

K eeps a computerized call log. Documents data for incident reports by keying pertinent details into entry forms, and processing both video and media files. Performs queries to research report data as requested; maintains records and files in accordance with established standards.

W orks closely with Hospital leadership to identify or escalate any emergencies, environmental, health or safety-related incidents that may require Hospital Incident Command System response.

P erforms other duties as assigned.

D ispatcher II

P erforms all duties of a Security Dispatcher I .

T rains and mentors Security Dispatcher I employees through observation, coaching, auditing, and debrief sessions.

P articipates in the development and creation of content, including training outlines, learning objectives, and instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.

P roactively analyzes and identifies incident trends, repetitive incidents or situations, and unusual circumstances that could potentially have an adverse impact campus-wide services provided by ANTHC.

U tilize discretion in the prioritization of duties while simultaneously determining when to escalate issues through the necessary and established channels.

D ispatcher III

P erforms all duties of a Security Dispatcher I and II.

T rain and mentor Security Dispatcher I & II employees through observation, coaching, auditing, and debrief sessions.

D evelop and create content, including training outlines, plans with clear learning objectives, instructional methods (such as individual training, group instruction, online training, lectures, demonstrations, conferences, meetings and workshops), and determines appropriate methods of evaluation.

D irects Emergency Dispatcher I and II performance of regularly assigned duties; prepares shift notices and assignments; assists with performance evaluations; makes recommendations in matters concerning employee discipline and retention.

W orks closely with Security department leadership to correct any technical or procedural issues and provide recommendations for improvements.

A ssist Security Dispatch Supervisor to address concerns from dissatisfied customers to ensure that problems are resolved and customer service is improved; working to improve operations and foster cross departmental communication and process improvement.

A bility to perform the duties of a Security Dispatch Supervisor in their absence, to ensure the continuity of the chain of command.

Other information:

KNOWLEDGE and SKILLS

K nowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.

K nowledge of basic security concepts and procedures.

K nowledge of safety, infection and quality control standards. Skill in oral and written communication.

S kill in managing multiple priorities and tasks concurrently and meeting deadlines.

S kill in establishing and maintaining cooperative working relationships with others.

S kill in using a variety of computer applications.

S kill in typing 30 words per minute.

S kill in using 2 way portable radio systems.

S kill in using verbal communications to gather information from others during stressful events.

A bility to recognize and respond to emergency situations.

A bility to solve problems on an independent basis.

A bility to accurately receive and transmit information by radio, telephone or computer system.

A bility to translate observations and information into legible, complete and accurate reports.

A bility to perform multiple tasks rapidly and accurately under a crisis condition.

A bility to establish priorities and pass on information as needed. A bility to work under pressure and in highly stressful situations.

A bility to operate computers or demonstrate strong skills using variety of computer applications.

A bility to speak clearly on the overhead paging system.

M INIMUM EDUCATION QUALIFICATION

H igh School Diploma or GED equivalent.

M INIMUM EXPERIENCE QUALIFICATION

S ecurity Dispatcher I

N on-supervisory - 1 year of customer service, administrative support, or dispatching experience.

S ecurity Dispatcher II

One (1) year experience in security or safety emergency Dispatcher role in a related field or industry.

S ecurity Dispatcher III

Two (2) years’ experience in security or safety emergency Dispatcher role in a related field or industry.

M INIMUM CERTIFICATION QUALIFICATION

Security Dispatcher I

N on-supervisory - Must obtain and keep current FEMA Incident Command System Training ICS-100 & 200 certificates of completion within 30 days of hire.

S ecurity Dispatcher II

N on-supervisory - Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Basic Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).

S ecurity Dispatcher III

N on-supervisory - Must possess and maintain all relevant certifications. FEMA Incident Command System Training ICS-100, 200, 700, & 800 certificates of completion. Possess Advanced Healthcare Security Officer Certification through International Association of Healthcare Safety and Security (IAHSS).

P REFERRED EDUCATION QUALIFICATION

A ssociates degree in Criminal Justice, Police Administration, or related field.

P REFERRED EXPERIENCE QUALIFICATION

E xperience monitoring complex electronic monitoring systems preferred.

P revious clerical experience and/or background in Health Care.

P revious experience in Health Care Security.

P revious experience as a First Responder in Fire, EMS, Law Enforcement or Military preferred.

P REFERRED CERTIFICATION QUALIFICATION

E mergency Dispatcher Certification

A DDITIONAL REQUIREMENTS

M ust be minimum of 18 years old.

D epending on the needs of the organization, some incumbents in this job class may be required to obtain additional certifications or training in one or more specialty areas.

Salary : $19