What are the responsibilities and job description for the Guest Services Associate position at Alaska's Boardwalk lodge?
Alaska’s Boardwalk Lodge is an award-winning, top-rated, Orvis Endorsed Fishing Lodge. We treat our guests to the solitude of fishing wild Alaska, with first-class fishing guides, while enjoying gourmet food, and comfortable accommodations.
Boardwalk’s oceanfront resort features world-class saltwater fishing, freshwater fishing, and spectacular Southeast Alaska eco tours. Our service is best-in-class. We are looking for a courteous and professional person to join our guest services team. You will recognize and enjoy the Boardwalk difference! We aren’t like all the other outfitters.
Responsibilities:
- Build positive relationships with guests, addressing their needs and ensuring their satisfaction.
- Resolve guest complaints and issues promptly and professionally.
- Deep cleaning guest suites after departure.
- Ensure a high standard of cleanliness and hygiene throughout the lodge.
- Provide weekly linen service for long term guests.
- Perform basic maintenance tasks, such as changing light bulbs, repairing minor issues, and reporting major maintenance needs.
- Assist with meal service, including setting up dining areas, serving meals and cleaning tables.
- Maintain a clean and organized kitchen and dining room.
- Assist with guests arrivals and departures which could include driving for pick-up/drop-off.
- Office duties as assigned.
- Perform other duties as requested by management.
Requirements:
- Previous resort or hotel experience preferred
- Extremely Dependable
- Attention to detail
- Positive, friendly, upbeat attitude, enjoy working with others
- High level of honesty and integrity
- Physical fitness and ability to perform tasks such as lifting, bending, and standing for the majority of your shift
- Capable of standing, walking, squatting, bending, twisting, kneeling, and reaching continuously throughout a shift
Great pay
No pets allowed
Weekend availability
Job Types: Full-time, Seasonal
Pay: $20.00 - $25.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $20 - $25