What are the responsibilities and job description for the Spray Foam Equipment Techncial Services Rep position at Alchatek?
About the Role
We are seeking a hands-on Technical Services Representative to support customers, train contractors, and maintain Alchatek’s equipment. This role involves extensive travel (50-70%) to customer sites, conducting technical service calls, and assisting with sales and business development efforts. The ideal candidate has a strong customer service mindset, problem-solving skills, and hands-on experience operating spray foam proportioners/reactors.
We DO NOT DEAL with Spray Foam Insulation. We use the same equipment to lift and level concrete slabs. We want someone who knows the equipment and has good customer service and communication skills. We can train you on everything else.
Responsibilities
Technical Service Duties (Field-Based)
• Conduct on-site technical service calls to support customers.
• Answer phone service calls to support customers.
• Train new and existing customers on equipment operation and chemical applications.
Atlanta HQ Duties (Equipment Maintenance & Support)
• Maintain and service Alchatek’s technical equipment, including:
• 20 ft Spray Foam Rig, PolyBadger Rig, PHD Equipment, PolyShark, DCP, GPR, Rhino Driver.
• Rebuild DESOI, WIWA, and TITAN pumps as needed.
• Develop and maintain a Preventive Maintenance (PM) Spreadsheet for all Alchatek equipment.
• Collaborate with Operations and the Tech Services Director to manage spare parts inventory.
Business Development Duties
• Conduct sales training for contractors and internal teams.
• Support customer conversion efforts alongside the sales team.
Qualifications & Requirements
• Hands-on experience operating a spray foam proportioner/reactor is required.
• Strong customer service mindset with the ability to train and educate customers.
• Willingness to travel 50-70% of the time to customer sites.
• Excellent written and verbal communication skills (phone and email proficiency).
• Strong problem-solving skills and ability to work independently.
• Mechanical aptitude with experience in equipment maintenance and troubleshooting is a plus.
Salary : $60,000 - $75,000