What are the responsibilities and job description for the Medical Aesthetics Front Desk Experience Coordinator position at Alchemy43?
About Us
Alchemy 43, a fast-growing aesthetics brand, offers specialized, innovative, and technology-driven services in an elevated setting. With a focus on beauty, wellness and empowering confidence, Alchemy 43 delivers the highest quality in medical aesthetics—all within an exceptional customer focused environment.
With locations in Los Angeles, Orange County, New York City, and Texas Alchemy 43 has re-imagined the cosmetic injectables experience—taking it from a tedious medical procedure to a luxurious, selfcare ritual. Future plans include a skincare product line and national expansion into multiple new markets this year and beyond.
Role Overview:
The Front Desk Experience Coordinator position requires polished and professional beauty-loving individuals who have a love for sales, beauty, and customer service. The Front Desk Experience Coordinator is responsible for communicating directly with clients, selling retail products and managing the daily happenings at the location and deliver a successful experience for the client, anticipating their needs from the moment they book the appointment to post-treatment follow up.
This position will float between our Flatiron and UES locations.
Flatiron: 40 E 21st St, New York, NY 10010
Upper East Side: 1334 3rd Ave, New York, NY 10075
Responsibilities:
- Greet and assist clients offering exceptional customer service and a willingness to help
- Create a positive environment that keeps clients coming back for more
- Deliver product knowledge
- Retain and develop client relationships
- Assist in maintaining sales goals
- Set up client appointments and continually follow up
- Assist colleagues and be a strong team player
- Ensure sales floor is maintained on a constant basis
- Understand all company systems and policies
- Be enthusiastic and be willing to provide solutions to client requests
- Provide feedback on product selling and best sellers
- Assist with in-store events and promotions
- Act as an in-house point of contact for marketing opportunities and brand influencers
Requirements:
- Warm friendly welcoming demeanor
- Exceptional customer service experience
- Cheerful upbeat and can-do attitude
- Retail experience
- Proven selling and consultative skills
- Strong communication skills both verbal and written
- Detail-oriented
- Hold a high level of professionalism when interacting with clients, patients and colleagues
- Comfortable discussing pricing program with clients
- Proficiency with IT systems, Word, Excel and other software skills
- Start-up minded, readiness to help with all aspects of launch
- MUST be available to work a flexible schedule as we are open evenings and weekends
Desired Skills:
- Leadership
- Proven selling skills
- Strong business acumen
- Strong conflict and problem resolution skills
- Experience in Medical Aesthetics
- Love of all things beauty
Compensation: $19-$21 per hour DOE
Benefits
- Health insurance (min 20 hours per week)
- Dental insurance (min 20 hours per week)
- Vision insurance (min 20 hours per week)
- Paid time off (min 20 hours per week)
- Paid holidays (min 30 hours per week)
- On-going education on new techniques and products
- Quarterly complementary procedures/products
- Employee/friends/family discounts
- Career advancement opportunities
Alchemy 43 offers a competitive salary with benefits and paid time off for full-time staff. We also focus on continued growth and development by providing opportunities for on-going education on new techniques and products.
Equal Opportunity Employer:
Alchemy 43 is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law. The Employer retains the right to change or assign other duties to this position. Job description doesn't constitute a contract of employment and that the company may exercise its employment-at-will rights at any time.
Salary : $17 - $21
