Corporate Trainer

Description

Job Overview
We are seeking a dynamic and experienced Corporate Trainer to join our team. The ideal candidate will be responsible for developing and delivering engaging training programs that enhance employee skills and performance across the organization. This role requires a strong background in human resources management, content development, and effective communication. The Corporate Trainer will play a crucial role in fostering a culture of continuous learning and professional development.

Responsibilities

• Design and deliver comprehensive training programs tailored to the specific needs of different departments related to a call center environment (e.g., Dispatch, Video Monitoring, Operations, Customer Care, etc.).
• Create playbooks for different teams and operational documentation for training and onboarding
• Develop a variety of instructional materials, including presentations, manuals, and e-learning content as well as refresher training content.
• Assist in scoping and documenting training needs
• Work with internal cross-functional teams to design and develop curriculum and materials to support training and programs
• Create training for frontline Leadership development
• Manage coordination of new hire training, internal training sessions, and interdepartmental meetings including scheduling, communications, recordings, and post-meeting debrief
• Create and assist in preparation of well-designed presentations and training
• Coordinate communications between multiple stakeholders
• Create and conduct new hire programs to ensure new hires are effectively integrated into the organization
• Work closely with department heads to assess training needs, gather input, and customize programs to support departmental goals
• Access the need for LMS and to create and design content
• LMS administration including importing and creating courses, troubleshooting user issues, enrolling users, generating reports, and suggesting improvement opportunities
• Design/implement organized user interface of sites to allow users to find info they need efficiently
• Administer content via creation of documentation
• Basic video editing for e-learning or resources
• Partner with HR to ensure clear and effective communication on new hire start dates and onboarding periods
• Develop surveys and collect feedback to help determine strengths and areas of opportunity within the program
• Support on-going training initiatives by developing content, and delivering training sessions
• Identify training tools, platforms, and new resources to improve program productivity and effectiveness

Job Qualifications:

• University or College Degree in Business, Education, or related field
• 3-5 years of experience in instructional design
• 5 years of experience in training, specifically for adult learning
• Proven successful track record of training in a corporate environment
• LMS experience
• Training certifications a plus
• Call center experience a plus

Qualifications

Required Skills:

• Exceptional written and verbal communication and presentation skills
• Strong team player, willing to share ideas and information with peers and business leaders
• Strong attention to detail and organization
• Demonstrated understanding of technical training best practices
• Knowledge of learning management solutions
• Novice understanding of project management
• Experience working with tech stack such as:
• Contribution to a company intranet (SharePoint preferred)
• CRM
• Video editing or E-Authoring experience is an asset (Adobe Premier, Movie Maker, etc.)

Salary : $50,000 - $65,000