Care Management Administrative Clerk

The Care Management Administrative Clerk is responsible for supporting daily care management business operations. Duties include responding to emails and phone calls and performing general office clerical work, which may include customer service, word processing, data entry and managing mail.

General Duties/Responsibilities (May include but are not limited to):

·       Use care management software applications to monitor tasks, mail letters, write notes, and enter data.

·       Comply with assigned task due dates as appropriate, document accordingly.

·       Process incoming mail for care management department.

·       Scan forms and upload documents to charts.

·       Send electronic faxes and use fulfillment vendor to mail letters.

·       Direct inbound calls to correct departments/staff.

·       Demonstrate ability to locate information accurately and promptly. Recognize work related problems and contributes to solutions.

·       Meet specific deadlines. Respond to variations in daily workload by assigning task priorities according to department policies and standards.

·       Communicate effectively using good customer relations skills.

Supervisory Requirements:

None

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.     Minimum Experience: 1 year of clerical or administrative assistant experience.

2.     Education/Licensure:  High school diploma or general education degree (GED), one year of related experience and/or training, or equivalent combination of education and experience.

3.     Other:

·       Complete administrative tasks correctly and on time. Follow instructions and respond to management’s direction, Good interpersonal skills.

·       Ability to type 40 words per minute.

·       Self-motivated, sets and achieves goals.

·       Responds to requests for service and assistance, meets commitments.

4.     Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.