Desktop Support Analyst

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should

have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar

with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities and Essential Duties:

 Address user tickets regarding hardware, software and networking

 Walk customers through installing applications and computer peripherals

 Ask targeted questions to diagnose problems

 Guide users with simple, step-by-step instructions

 Conduct remote troubleshooting

 Test alternative pathways until you resolve an issue

 Customize desktop applications to meet user needs

 Record technical issues and solutions in logs