What are the responsibilities and job description for the Logistics Coordinator position at Alivi?
Job Summary
This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests. The LCI will assist with dispatch-related duties as needed by each department.
Duties & Responsibilities
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This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests. The LCI will assist with dispatch-related duties as needed by each department.
Duties & Responsibilities
- Assigns trips to Transportation Providers based on geography, member mobility and provider capacity
- Monitors Transportation Provider services to ensure compliance with established SLA’s and KPIs, service requirements and member safety
- Interacts daily with Health Plan representatives, transportation providers and members
- Resolves problems associated with the assignment of trips to our transportation partners
- Familiar with the different contacts/roles within the company
- Process and maintain Logistics reporting via data entry
- Able to complete a high number of outbound calls or take inbound calls when needed
- Must perform the duties of a CSR when needed to meet call volume demand, and to achieve SLAs and KPIs
- Adheres to Quality Assurance program
- High School Diploma or equivalent (Associate degree desirable)
- 1 year of experience or equivalent training in dispatching transportation requests, preferably in the healthcare or medical field
- Utilize interpersonal skills to interact with employees at all level, vendors, members and preferred partners
- Able to multitask, prioritize situations and react quickly to changing dynamics
- Highly organized with acute attention to detail
- Able to adapt to high volume, fast paced environment
- Bilingual in English/Spanish preferrable
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