Information Technology Specialist

SUMMARY

At All-Access Infotech, our Technician II helps keep our clients’ technology running at its best. You’ll handle a wide range of technical issues—prioritizing tasks, managing your workload, and documenting time and solutions clearly. Patience and the ability to explain solutions in plain language are essential.

This role is ideal for someone who’s organized, adaptable, and comfortable switching between tasks in a fast-paced MSP environment. You’ll assist end users with computers, applications, systems, devices, and hardware, digging into moderately complex issues. Support requests come in by phone, email, and online, and you’ll document everything in our systems while working with the team to keep clients productive.

REQUIREMENTS

• 3 years of helpdesk or onsite technical support experience providing full network-to-endpoint support for small and medium-sized businesses
• Strong experience with Microsoft technologies, including Windows client and server operating systems, Remote Desktop Services, Microsoft 365, Google Workspace, OneDrive, and SharePoint
• Skilled in Active Directory administration, including new user creation and management
• Proficient in installing, upgrading, and troubleshooting Windows 10, including PC migrations, application installs, and hardware replacements; experience with Linux distributions (Debian, Ubuntu, FreeBSD, CentOS) is a plus
• Solid understanding of wired and wireless networking, including DNS, DHCP, VPNs, WAN/LAN, and TCP/IP
• Experience with VoIP technologies is a plus
• Familiarity with ISP circuits and firewalls (Fortinet, Ubiquiti, Sophos)
• Experience with security tools for virus, malware, spyware, and spam protection
• Ability to support mobile devices across multiple platforms
• Proficient in delivering IT support through remote tools
• Quick to learn and adapt to new technologies
• Capable of serving as a helpdesk escalation resource

CORE COMPETENCIES AND SKILLS

• Customer service and client relationship skills
• Telephone skills and professional call etiquette
• Microsoft 365 (Office 365) administration and support
• Computer hardware and software troubleshooting
• End-user training and support
• Help desk and desktop support
• Issue resolution and escalation management
• Mobile device configuration and support
• Password reset assistance and account management
• Technical troubleshooting across varied platforms
• Creation and maintenance of user guides and documentation
• Support for general office software applications
• Experience with IT help desk software
• Operating system installation, configuration, and maintenance

QUALIFICATIONS

• An associate's degree in Computer Science, Information Technology, or a related field is required; a bachelor's degree is often preferred.
• 3-5 years of practical experience with IT Support
• Desktop support: 3 years (required)
• Windows Server support: 3 years (preferred)
• MSP (Managed Services Provider) experience: 2 years (preferred)

PHYSICAL DEMANDS

· Requires periodic travel

· Frequently involves standing or sitting for prolonged periods.

· Operates a computer and other office machinery, such as a calculator, copy machine, or computer printer.

· Frequently communicates with colleagues and clients. Must be able to exchange accurate information in these situations.

· Ability to cope with the stress of traveling.

· Ability to hike to remote locations carrying equipment up to 50lbs.

BENEFITS

• Competitive salary range of $52k - $72k/year (Compensation within the posted range is based on multiple factors including geographic location, experience, internal equity, and qualifications. Offers are typically not made at the top of the range)
• Paid vacation
• Medical Insurance
• Other