What are the responsibilities and job description for the Customer Service Representative position at ALL AMERICAN HOME SERVICE, LLC?
Description
INBOUND / OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
We are a very aggressively growing company and we want the best for our team and our customers.
With generations of experience delivering the highest quality service available to thousands of customers, All American Home Service offers Plumbing, Heating, and Drain & Sewer services and is fully dedicated to maintaining its position as Juneau’s #1 rated service company. All American Home Service is a A rated by the BBB and delivers Service You Can Trust!
Why join our team?
• Advancement opportunities
• New service vehicles and top-grade stock
• Paid time off AND birthday paid off
• Bonuses available on top of base pay
• We live by our core value "Great place to work -- All for one and one for all!"
The primary function of the Customer Service Representative is to convert outbound and inbound calls into booked service/maintenance calls while mentioning and potentially booking additional services. This position handles service calls from customers, projecting a professional image. You will also utilize your customer service training to educate and establish rapport and assist customers in choosing services and products.
Benefits:
IRA and company matching
Health reimbursement plan
Vacation/Sick/Personal pay
Holiday pay
Birthday pay
Paid training
Medical evacuation insurance
Friendly work environment
Bonus program
Family fitness plan
Schedule:
Monday to Friday
Overtime available
Weekend available
Requirements
• Pass background check and drug screening
• Must be super comfortable on the phone
• Must have strong communication skills, including a pleasant phone demeanor
• Ability to work in a fast-paced environment where changes are common
• Must be able to listen and resolve customer inquiries while updating account information
• Must be able to utilize office phone, cell phone, text, email, and internet at a high level of expertise
• Must be motivated to work independently and multi-task
• Perform other duties as assigned by management
Salary : $18 - $25