Community Association Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Starting Salary between $40,000 to $50,000
• Work closely with the clients (Board).
• Meet with client at client locations.
• Gathering information for budgets.
• Coordinate and direct contractors’ various client work assignments.
• Work with attorneys on collections and property liens.
• Monthly financials in coordination with accounts payable.
• Delegation to support staff.
• Proactive follow up and response to homeowner/client issues.
• Maintain and update mailing and client list.
• Research special order requests.
• Produce monthly association management reports.
• Engage, contract, and supervise contractors/vendors and approve invoices for all goods/services required to maintain the association properties at company and client standards.
• Manage the day-to-day activities of maintenance, landscaping and snow removal.
• Addressing complaints and resolving problems with excellence in customer service.
• Superior communication skills.
• Periodic association property inspection.
• Meet with homeowners when requested.
• Manage and coordinate requests for repairs and maintenance for association clients and homeowners and creating work orders in homeowner database.
• Board of Director Meetings (Monthly or less frequent).
• Quarterly Newsletters for communities, if applicable.
• Create and implement report formats, document spreadsheets.
• Continued learning and development, including attendance at periodic job-related training sessions and seminars.
• Understand the company handbook and adhere to company policies.
• Represent company in a professional manner.
• Technological skills, including Microsoft Office, Excel, Adobe, and industry specific software/databases.
• Pro-active communications using company homeowner database and app.

EDUCATION:

• Minimum high school education with some college coursework desirable, previous experience in similar or transferable industry.
• Prior CAI Training preferred

EXPERIENCE:

• 3-5 years business experience, including customer service.
• Experience working in an individual or team environment.
• Experience working in cross-functional roles.
• 2 - 3 Years of Condo/HOA Association or Apartment Management preferred
• Bi-lingual (Spanish) would be helpful

Drug Testing and Criminal Background Check required.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Lexington, KY 40509: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $40,000 - $50,000