What are the responsibilities and job description for the Billing Specialist position at Allen Lund Company?
Our Story
With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 37 offices throughout the country and continue to grow!
We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse work force is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why, one half of our employees have been with ALC for over 10 years!
Why we’re Awesome!!
- Inclusive company culture
- Training and Development
- Competitive Compensation
- Unparalleled Benefits & Wellness (we mean really good)!
- 401k with a generous match
- Career Growth Opportunities
- Transfer Opportunities
- Share in Company ownership
- Employee Recognition program
We are looking for a Billing Coordinator to join our team! The Billing Coordinator will be responsible for ensuring that Allen Lund’s carriers and customers are provided with the most accurate, efficient, timely, and professional feedback and resolutions. Major responsibilities of this position include high volume transactions of customer and carrier invoices, invoice resolution, handling in and outbound calls, problem-solving, and building relationships internally and externally. The ideal candidate will be self-motivated, continuously seeking ways to improve his/her performance as well as the department. If this is you, or you like a challenge– let’s talk.
You will
- Review high volume of carrier invoices, identifying discrepancies, and resolving carrier billing issues
- Bill over 200 invoices daily
- Communicate necessary issues with involved parties which may include discussions with internal Carrier Sales and Customer Sales reps.
- Identify the appropriate course of action required for resolution and educate all parties involved to prevent a recurrence
- Build and maintain strong relationships with our carriers through timely communication and accuracy of information delivered
- Handle inbound/outbound calls daily from carriers with a friendly, can-do attitude
- Monitor the team email and fulfill requests promptly, utilizing professional and thorough communication skills
- Ensure efficiency and accuracy in carrier payment by being attentive to detail
- Contribute and strengthen the team driven framework of the department with a positive attitude, and a valued commitment to adhere to rules, objectives, and guidelines identified by managers
- Ensure complete and accurate billing to our customers.
- Ensure customer-specific billing requirements are met including online portals and EDI.
- Routine professional communication with customers and carriers through phone and email.
- Process incoming customer and vendor inquiries and requests.
- Assist in other general office duties as assigned.
- Uphold the company standard following the company principles of Customer, Company, Office
Skills and Experience
- Team player attitude, within the department, as well as collaborating with other Allen Lund employees across the company
- Strong multitasking skills
- Strong corporate billing and invoice experience
- Motivated and self-driven to expand knowledge of Accounts Payable processes, Allen Lund, and the transportation industry
- Receptive to new ideas and opportunities
- Comfortable working with new technology software, competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation
Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.
Job Type: Full-time
Pay: $36,000.00 - $52,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Required)
Experience:
- ICD-10: 1 year (Preferred)
Work Location: In person