Shore Support

Summary

Essential Duties & Responsibilities

• Greet and assist all Alaskan Dream Cruises guests at the airport and direct transportation.
• Work with luggage service contractors to ensure luggage is correctly allocated and arrives in proper destinations.
• Provide time-critical airport transportation for arriving and departing guests.
• Monitor changing flight and accommodation schedules to anticipate transportation needs.
• Clearly and consistently communicate schedules with guests and coworkers.
• Plan and prepare welcome packets and other materials prior to each departure.
• Safely guide guests through a short, local hike.
• Support vessels on turn days with tasks as needed.
• Clean interior and exterior of ADC passenger vehicles.
• Show a strong customer service mind-set and warm hospitality in interacting with all guests and crew.
• Maintain awareness of basic safety rules, workplace safety and respect for the environment.
• Perform other duties as assigned.

Minimum Qualifications

• Must be minimum 18 years of age.
• High school diploma or equivalent GED.
• Valid Driver’s License with clean driving record.
• Always present a professional and friendly attitude to guests and crew.
• Must pass a security background check and DOT drug test.

Preferred Qualifications

• 1-2 years of experience or education in the tourism/hospitality industry.
• Knowledge of Sitka including local attractions, accommodations, and restaurants.
• Strong communication and problem-solving skills.

Traits and Characteristics

• Ability to work unsupervised while demonstrating leadership skills in a team environment.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Excellent communication skills and a team-player attitude.
• Great foresight and problem-solving skills.
• Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
• Positive, personable, and professional demeanor.
• Strong commitment to safety.
• Strong conflict resolution skills and ability to work within a diverse workforce.
• Strong record of being organized, dependable and punctual.

Work Environment

• Ability to work flexible schedule to include weekends and holidays.
• Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • This is a fast-paced and dynamic work environment with a diverse workforce.
  • Due to remote locations of vessel routes, internet connectivity is limited.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Must be physically able to work a flexible workday of about 8-10 hours per day, seven days a week.
• Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear.
• Occasionally required to lift and/or move up to 50 pounds.
• Ability to walk on uneven dock and deck surfaces crossing from vessel to vessel.