What are the responsibilities and job description for the Senior Onboarding Specialist position at Allen Spolden?
- Delivering rapid and professional communication
- Developing trust and positive relationships with clients
- Providing anticipatory guidance for questions or concerns
- Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
- Make Scorpion product recommendations where suitable
- Translate product enthusiasm and capability into assisting clients with new products and services
- Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
- Provide product troubleshooting and solutions to clients while maintaining composure and client focus
- Organize and manage multiple issues and projects simultaneously while maintaining deadlines
Requirements
Qualifications:
- BA/BS degree recommended, but not required
- 10 years of customer service experience
- 2-3 years of experience at tech company recommended
- Strong familiarity with desktop and phone based applications
Onboarding Specialist
Allen Spolden -
Philadelphia, PA
