What are the responsibilities and job description for the Veterinary Receptionist position at Alliance Animal Health?
Company Description
At Roanoke Animal Hospital our mission is to help pets live longer, healthier, and happier lives with their families by providing compassionate, stress-free, premium veterinary care through advanced medicine, personalized services, and pet owner education.
Our high AAHA accredited standards enable us to provide the devoted care that your pet deserves. We know trusting your pet’s health with a stranger can be difficult, which is why we make our best effort to get to know you and your pet on a more personal level. We implement diagnostic imaging such as ultrasound, radiographs, and echocardiograms alongside laboratory services to provide pet parents with a well-defined diagnosis. Our veterinary office focuses on treating the issue at hand but doesn’t neglect additional health concerns a pet may be exhibiting. Our knowledgeable, friendly staff is here to provide a comprehensive medical examination while making the experience enjoyable.
We are located in Roanoke, VA, and conveniently located to the city of Roanoke, Vinton, Cave Spring, and Salem, VA. Roanoke is one of the top ranked mountain biking and hiking destination in the world. Offering miles of natural surface and paved trail systems for commuting, road cycling, mountain biking, hiking, and horseback riding. Enjoy fine dining in romantic atmospheres, southern hospitality in local landmarks, and every other type of food you can imagine.
To learn more about us, click here: https://roanokeanimalhospitalva.com/
Job Description
Job duties include, but are not limited to:
Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We’re looking for:
- Experienced Receptionist with a minimum of 1-year veterinary experience preferred
- Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.
