What are the responsibilities and job description for the Mgr Claims position at Allianz Partners USA Job Opportunities?
SUMMARY
Responsible for department management to ensure customers receive the highest customer service by providing timely and accurate claims service. Proactively identify, develop and execute customer focused solutions to enhance the customer experience.
JOB FUNCTIONS
Regular, predictable, reliable attendance is an essential function of this position.
Key responsibilities which take no less than 10% of overall job time
•Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
•Responsible for workload distribution and for ensuring adequate staffing resources; collaborate with business productivity team to schedule associates and distribute daily workload and forecast future staffing resources.
•Monitor and audit daily performance to ensure the best possible customer service.
•Ensure contractual agreements and goals are being met consistently.
•Develop and maintain effective collaborative relationships with internal and external partners.
•Identify, develop and implement enhancements to process improvements.
•Plan and facilitate team meetings to share important customer or product knowledge updates resulting in improved communication and proactive resolution to customer inquiries.
•May perform other duties as assigned.
MINIMUM QUALIFICATIONS
•Bachelor’s degree in related field or combination of relevant education and work experience.
•Five (5) years of management experience in a high-volume customer-focused environment.
•Demonstrated success in meeting or exceeding customer satisfaction measurements.