GSOC Operator

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire a Global Security Operations Center Operator. The Global Security Operations Center must be staffed twenty-four (24) hours per day, seven (7) days per week. The GSOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and various alarms and alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters, branch/operating offices, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types. This is a full time, in office role that also requires weekends.

RESPONSIBILITIES:

• Answer routine and emergency calls, monitor traditional alarms, video and access control and provide general assistance according to customer specific protocols.
• Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications.
• Maintains various records of communications.
• Communicates and disseminates information, using established communication vehicles, to key partners using best practices
• Escalating complaints and unusual or critical event information to Shift Supervisor, Manager, and other leadership personnel as directed.
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems.
• Respond to customer requests for maintenance, etc.
• Ensure compliance with all relevant policies and procedures for specific locations.
• Keep and/or document detailed records of activities as they occur during the shift.

QUALIFICATIONS:

• High School Diploma or Equivalent
• Minimum of two years’ experience in a law enforcement, security, military, or call center role
• Minimum of one year experience controlling cameras and responding to alarms
• Must be able to obtain TOPS Alarm Monitoring License during on the job training
• Must be able to communicate effectively to direct, control, and/or assist in the event of a crisis.
• Microsoft Applications (Outlook, Word, and Excel)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.