Scheduling Manager

MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions. We offer customized and innovative security solutions developed and executed by a team of experienced professionals. We deploy more than 800 Canine Detection Teams nationwide to mitigate the explosive and active shooter threats. Our patented SmartTech® solution provides instant, remote X-ray screener support from FBI-trained bomb technicians. At MSA Security, we take pride in hiring professionals with diverse backgrounds in law enforcement and military service. Start your phenomenal career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Position onsite at the New York City office.

MSA Security, an Allied Universal® Company, is hiring a Scheduling Manager. The Scheduling Manager will be responsible for all schedule and administrative duties for their assigned clients, reporting to the Senior Regional Director. This position will act in a managerial role for all schedulers; ensuring that they are properly implementing best practices effectively.

RESPONSIBILITIES:

• Use expertise and experience to supervise scheduling staff in daily functions
• Manage the hiring of staff based on the needs of the business
• Manage the performance of the scheduling staff, up to and including terminating staff, working in conjunction with Human Resources
• Manage workflow of scheduling unit and reassign work depending on posts to be scheduled (hours) and number of sites/number of handlers and/or number of special events
• Train staff on the use of EPAY, develop training materials to do so; provide short cuts or the most effective way to use EPAY to both schedule, track open posts, unaccepted posts, and to clear exceptions
• Develop and implement procedures to allow for posts to be filled in a timely fair manner
• Manage escalated client request or complaints to ensure issues are being rectified in a timely manner
• Manage scheduling needs for complex accounts; analyze daily, weekly, and monthly reporting trends to proactively anticipate additional staffing requirements for the client
• Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Call-Outs, tracking overtime, tracking Call-Ins, etc.); gather input from all Scheduling groups, summarize, and share with larger group
• Work with Sales Department to determine ability to support prospective client requests; creatively find solutions that may include but are not limited to adding more resources
• Determine strategic employee placement based on client needs; coach and provide guidance to
• Enter employees, hours, and shifts into scheduling database
• Take calls and make appropriate scheduling changes as they are received
• Implement employee schedules each week with accuracy
• Schedule required training for employees
• Correspond to calls and emails from employees regarding their availability
• Track and maintain employee cancellations and refusals for accepting posts
• Maintain direct reports vacation schedules with updates
• Maintain contact with client/sites as necessary
• Collaborate with Human Resources on matters including, but not limited to personnel information, incident tracking and disciplinary actions
• Provide input in the management of credentials for all applicable employees and post
• Address daily call outs and document the process of the replacement shift
• Collaborate with field supervisory staff, in order to establish best practices

QUALIFICATIONS:

• Must possess one or more of the following:
• Bachelor’s Degree in Security, Business, or related degree combined with at least two (2) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Associate’s Degree in Security, Business, or related degree combined with at least four (4) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• High School diploma or equivalent combined with at least six (6) years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Minimum of two (2) years of work experience involving scheduling and/or use of scheduling software
• Knowledge of Microsoft Suite (Word, Excel, PowerPoint Outlook, and Publisher)
• Working Knowledge of EPAY time and attendance tracking system
• Strong attention to detail
• Exceptional time management and organizational skills
• Ability to work independently as well as with a team
• Excellent organizational skills that include the ability to multi-task and prioritize work
• Strong consultative, analytical, and problem-solving skills
• Ability to communicate effectively with leadership

PREFERRED QUALIFICATIONS:

• Prior work experience in a managerial role
• Experience working in a complex staffing environment
• Pay $75,000 - $82,000 per year

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Salary : $75,000 - $82,000