Clinic Business Representative Associate

Department: 62049900 Allina Health Group Eagan
Shift: Day/Evening (United States of America)
Hours: 32
Contract:
Weekend Rotation:
Job Profile Summary: Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:

Principle Responsibilities

• Greets and welcomes patient in person or by phone.
  • Performs registration process.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May schedule appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • May obtain prior authorization before date of service and provides notification if unable to complete.
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Obtain signatures from patients as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May operate a multi-phone system which would including transferring calls, handling messages and paging.
• Other duties as assigned.

Job Requirements

• High School or GED required and
• Associate's or Vocational degree preferred
• Less than 2 years of clerical or business environment experience preferred and
• Less than 2 years of medical terminology knowledge preferred and
• Less than 2 years of computer knowledge including Microsoft Word, Excel and Outlook preferred

Leadership Capabilities

• See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
  • I know where Allina is going and how my role fits into this picture
  • I capture important lessons and share them to foster innovation
  • I am good at anticipating the implications of my decisions
  • I understand and apply the disciplines of continuous improvement
• 
  Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success.
  • I help my team connect to the broader mission
  • I see and fulfill my role in motivating the team around me
  • I celebrate success and help my partners see what is possible with change
  • I call out and address unexpected roadblocks or problems
• 
  Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves.
  • I role-model self-care and ongoing development
  • I share my knowledge and coach others to foster growth and success
  • I demonstrate enthusiasm for learning
  • I candidly advocate for the resources I need
  • I support my colleagues in their development and growth
• 
  Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.
  • I take ownership of outcomes and fulfillment of goals
  • I facilitate adjustments to assure positive results
  • I work with a sense of urgency, concern and determination
  • I use well-grounded approaches to create sustainable solutions repeatedly
  • I engage and foster improvements to impact safety, quality, and efficiency
• 
  Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together.
  • I consider how decisions might impact my colleagues
  • I am generous in my commitment to supporting the needs of my partners
  • I respect others’ opinions, praise good work and encourage all team members to be involved
  • I seek common ground and work to create mutually beneficial outcomes

Functional Competencies

• Communication Skills: Able to communicate well in straight-forward situations.
• Problem Solving: Uses common sense to solve routine issues.
• Analytical Thinking: Practices investigative techniques to determine the best approach.
• Functional Knowledge: Understands his/her discipline and good conceptualization of processes.

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

Monday: 9:45am-6:15pm

Tuesday: OFF

Wednesday-Friday: 8:30am-5:00pm

Shifts may vary between 7:00am - 6:15pm depending on clinic needs