What are the responsibilities and job description for the Desktop Specialist position at Alloy Piping Products?
Essential Duties:
- Deploy and Image computer assets
- Manage, configure, and deploy software applications.
- Provide support for Helpdesk team members.
- Manage, update, and support all assigned Windows Servers or software applications.
- Troubleshoot, diagnose, and resolve Desktop operating and application issues
- Assist in supporting the printer/printing infrastructure
- Assist in maintaining/cataloging IT assets
- Assist Administrators in ad hoc IT special projects.
- Manage, configure, and troubleshoot endpoint protection systems.
- Perform system moves, adds, and changes for end-users.
- Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
- Participation in nights and weekend work as needed.
- Perform other duties as assigned.
Requirements:
- A minimum of 4 years of related experience.
- An associate degree in Information technology or related field. IT certification and work experience may be substituted for this requirement.
- A working understanding of Office 365.
- A working understanding of Windows Server 2016/2019/Windows 10/11
- A familiarity with PowerShell its uses within an enterprise environment.
- Experience providing onsite and remote support assistance.
- Strong customer service capabilities.
- Possess a working knowledge of IT Standards.
- Possess a working knowledge of Network Fundamentals.
- Comfortable working with IT support ticking systems.
- The ability to mange their time and strong multitasking capabilities.
- Experience with Microsoft Azure or Azure services is a plus
- Experience Administering O365 or Email systems is a plus
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