What are the responsibilities and job description for the Insurance Customer Service Specialist position at Allstate Insurance Company?
Job Description:
We are looking for an experienced customer service representative to join our team. In this role, you will be responsible for answering customer queries and advising on policy recommendations. You will also help with billing questions and policy changes. The Bystol Agency has been serving the surrounding communities for over 18 years and we work closely as a team to provide the best customer experience.
Responsibilities:
- Participate in on-the-job customer service training
- Build and maintain strong relationships with our policyholders
- Counsel and advise prospects and policyholders on matters of protection and coverage
- Processing customer claims
- Take policy payments
- Troubleshooting customer questions and concerns
Qualifications:
- Experience in client service environment preferred
- Highly effective communication skills - oral and written
- Strong interpersonal skills to build rapport with prospective and existing customers
- Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
- Analytical skills to understand complex coverage details and underwriting guidelines
- This position requires that incumbents attain and maintain current state insurance license in property and casualty
Compensation Package:
- Salary
- Health Insurance
- Bonuses
- 401 (k) with match
- Paid vacation
Job Type: Full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 1 year
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Germantown, WI 53022: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Associate (Preferred)
Experience:
- Insurance customer service: 1 year (Preferred)
License/Certification:
- WI Property & Casualty License (Required)
Work Location: In person
Salary : $44,000 - $50,000
