What are the responsibilities and job description for the Account Manager and Support Specialist position at Allstate/ Ketelsen Davis Agency Inc?
Job Description
Welcome to the Allstate/Ketelsen Davis Agency Inc, where we transform insurance sales with positivity and a warm, inviting approach. We are situated in the vibrant city of Des Moines, Iowa, and our team thrives on a hybrid remote work model, offering the best of both worlds. As an Account Manager and Support Specialist, you will be at the forefront, interacting with valued clients and ensuring their insurance needs are met with precision and care.
This role offers you the unique opportunity to become an integral part of a company that values connection, growth, and excellence. You will guide our clients through personalized insurance solutions, provide exemplary customer service, and maintain strong, lasting relationships. Your efforts will be supported by a dynamic team and a culture that prioritizes personal and professional growth.
If you are enthusiastic about making a meaningful impact and ready to engage with a talented team that values individual contributions, we invite you to join our agency and help shape the future of insurance services.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Responsibilities
Client Relationship Management: Establish and maintain strong relationships with clients, ensuring their needs are understood and addressed effectively.
Account Support: Provide comprehensive support to clients, assisting with inquiries, and resolving issues promptly to maintain client satisfaction.
Sales Collaboration: Collaborate with sales teams to identify upselling and cross-selling opportunities to enhance client portfolios.
Documentation and Reporting: Ensure accurate and timely documentation of client interactions and maintain regular reports on account activities.
Product Knowledge: Acquire and maintain up-to-date knowledge about insurance products to provide clients with informed advice and solutions.
Team Coordination: Work closely with internal teams to ensure seamless service delivery and client satisfaction.
Requirements
Licensing: Active Iowa Property & Casualty License required or willing to obtain.
Experience: Demonstrated experience in insurance sales or related support roles is favored.
Communication: Proficient verbal and written communication skills required.
Client-Focused: Strong commitment to providing outstanding customer service and client satisfaction.
Adaptability: Ability to thrive in a hybrid work environment while maintaining high productivity and engagement.
Team Player: Demonstrated ability to collaborate effectively with team members to achieve shared goals.
Tech-Savvy: Proficiency with CRM platforms, digital communication tools, and office software applications.
Salary : $36,000 - $660,000