What are the responsibilities and job description for the Title processor position at Ally?
The Opportunity
The Titles Processor is responsible for working collaboratively within a team environment to ensure that auto loan title processing is accurate, compliant, efficient, effective, and performed within established policies and procedures.
The Titles Processor will verify and audit loan documents and title documents for accuracy, prepare documents to be submitted to state motor vehicle agencies, provide consistent and timely follow up to customers and business partners, make outbound calls and take inbound calls, and perform other titles processing related duties.
Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, have strong communication skills, and be poised and professional at all times.
The Work Itself
- Verify and audit loan and title documents for accuracy.
- Prepare title and loan documents to be submitted to state motor vehicle agencies.
- Provide outstanding customer service and meet service level agreements.
- Prepare documents to be returned to customers.
- Communicate with state motor vehicle agencies on various title resolution issues.
- Follow up with lenders for title releases.
- Provide follow-up and resolution for active escalation accounts
- Communicate effectively and build successful working relationships with teammates, business partners and other employees
- Update customer files and records accurately
- File paper titles, scan documents and perform other administrative duties, as needed
- Update internal processes to align with state titling and form changes
- Recommend new approaches, policies, and procedures to increase productivity and efficiency
- Responsible for mitigating fraud
- Responsible for notarizing DMV Documentation
The Skills You Bring
- Minimum of a high school diploma or equivalent required
- Previous experience working with automobile titles processing preferred.
- Fast learner that can comprehend, retain, and implement required policies and procedures
- Ability to thrive in a fast-paced work environment, work independently and as part of a team
- Must exude exceptional customer service
- Strong critical thinking skills that will be used to generate resolutions for escalated accounts
- Strong verbal and written communication skills, and effective listening skills
- Must be comfortable talking on the phone with customers, peers, and business partners
- Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
- Ability to work overtime hours and Saturdays, as needed.
- Licensed Notary Public Preferred
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including :
- Time Away : 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being : flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family : adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult / elder care days and childcare discounts.
- Work-Life Integration : other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations : depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and / or equity.
Last updated : 2024-06-07