Audio/Visual Engineer

Overview

The Audio-Visual Engineer is responsible for providing daily end user support and maintenance of all Alnylam video conferencing, collaboration technologies and associated audio video equipment. This position also works to monitor, analyze and plan upgrades, as necessary, to ensure adequate capacity and availability to meet Alnylam user needs. This position is based in Cambridge but requires occasional travel to our Norton office.

Key Responsibilities

• Day to day on-site technical and operational support of conference room and event space technology
• Daily preventative room checks of all equipment
• Support meeting rooms and end users with regards to all scheduled meeting requests (setup of projection, microphones, video meetings, etc.)
• In-room support and live-production for town halls, group meetings, and all hands meetings
• Manage AV ticket queue via ServiceNow
• Review schedules for next day requests to ensure equipment is operational
• Flexibility to provide support outside of normal working hours as needed
• Ability to occasionally travel to and support our Norton office (1-2 days a month)
• Perform equipment troubleshooting, maintenance, repairs, and installations as needed
• Engineer and implement new AV hardware solutions when needed
• Work with service providers to coordinate service and upgrades as needed

Qualifications

• Bachelor's degree preferred and/or at least 3 - 5 years relevant audio visual (AV) experience (CTS certification preferred)
• Knowledge and experience supporting AV equipment including Q-SYS and Crestron control systems, Logitech Conference Room equipment, wireless audio and DSPs from Shure and Biamp, as well as video walls, projectors, and displays
• Working knowledge of video conference systems.
• Experience supporting and administrating Zoom meetings, Zoom Webinars, and Zoom Rooms
• Experience and/or strong working knowledge of multiple video and web based conferencing platforms such as Teams and Webex
• Ability to provide training & client support to end users in the operations of audiovisual systems
• Ability to work effectively both independently and within a team.
• Self-driven, detail-oriented
• Ability to work in a fast-paced high-end customer focused corporate environment
• Ability to move quickly between buildings, physically access equipment behind displays/under conference room tables, and occasionally lift AV equipment
• Good organizational skills with the ability to prioritize and multi-task.
• Communicate effectively (verbally and in writing)
• Ability to provide white-glove support while projecting a calm and professional demeanor even during stressful situations
• Accountable for client satisfaction; maintains/builds effective working relationships.
• Experience with Microsoft Windows and MacOS based platforms and Office 365.

About Alnylam:Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by "interfering" with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture:Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we've been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as the #1 Large Employer by Boston Globe Top Places to Work in 2023 for the third consecutive year, one of Science Magazine's Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK - among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ethnicity, marital status, protected veteran status, disability, or any other characteristics prohibited by law.