Operations Manager

Job Type: Full-time

Work Type: Hybrid (remote in-studio) with occasional travel

Location: Honolulu, Hawai‘i

Compensation: $65k - $75k DOE

About the Role

We are a fast-growing Hawai‘i art, lifestyle, and printing business seeking an experienced Operations Manager to oversee the day-to-day systems that keep our business running smoothly. As the brand grows and transitions into a larger space, this role supports both Aloha de Mele and Studio Hale (our in-house fine art printing business), ensuring deadlines are met, inventory is accurate, team members are supported, and wholesale event logistics are executed at a high level.

This position is ideal for someone who is highly organized, proactive, calm under pressure, has great customer service skills, and thrives in a fast-paced environment where priorities shift quickly. You’ll work closely with the artist/founder and play a key role in building efficient systems as the company continues to scale.

Key Responsibilities

Sales Forecasting, Budgeting & Business Reporting

• Support sales forecasting across retail, wholesale, markets, and printing services to ensure proper planning

• Build and maintain budgets for events, travel, staffing, and operational needs

• Track spending and ensure the business stays aligned with monthly/quarterly targets

• Provide sales analysis and reporting (event performance, best-sellers, slow movers, seasonal trends, and service demand)

• Recommend improvements based on data to increase efficiency and profitability

Operations Support for Studio Hale (Printing Business)

• Support production workflow planning and scheduling for Studio Hale print jobs

• Help coordinate job timelines, deliverables, and client communication as needed

• Assist with organization of printing supplies, packaging materials, and production inventory

• Maintain systems that ensure high quality control, consistent turnaround times, and smooth internal operations

• Support development and implementation of SOPs across print production and fulfillment

Wholesale Account Management

• Manage wholesale accounts from onboarding to fulfillment and follow-up

• Maintain account communication, order timelines, and delivery expectations

• Track wholesale sales, reorder cycles, and customer needs

• Support wholesale growth through organized outreach and relationship management

Market Events Planning & Operations

• Forecast event inventory needs and prepare product counts ahead of markets

• Manage event budgets, supplies, staffing, transportation, and setup logistics

• Coordinate booth operations, workflow, and breakdown plans

• Track event performance and recommend improvements for future events

Team Management & Scheduling

• Support employee scheduling, task delegation, and daily workflow planning

• Assist with onboarding, training, performance management, and accountability

• Help maintain clear communication and a professional, respectful work culture

• Coordinate internal team activities and ensure smooth day-to-day operations

• Assist with order fulfillment when needed

HR Admin Support

• Assist with basic HR administration (time-off requests, documentation, policies)

• Help maintain employee files, role expectations, and internal procedures

• Ensure team members are aligned with deadlines and responsibilities

Travel Coordination

• Coordinate business travel logistics including flights, lodging, itineraries, and shipping needs

• Support travel planning for events, collaborations, or brand opportunities

Order Delivery & Fulfillment Support

• Coordinate local deliveries and shipment timelines when needed

• Ensure orders are packaged, shipped, and delivered accurately and on schedule

•Support customer experience by preventing delays and fulfillment issues

SOPs, Efficiency & Systems

• Create, improve, and enforce SOPs for key studio operations

• Identify bottlenecks and implement more efficient workflows

• Maintain organized tracking systems for tasks, inventory, schedules, and deadlines

Inventory Checks & Studio Organization

• Lead regular inventory checks for prints, merchandise, packaging, and supplies

• Track reorder points and ensure supplies are ordered on time

• Maintain clean, functional studio systems that support production and fulfillment

Other Duties

• Other duties as assigned

Qualifications

• Retail experience required (storefront, customer service operations, merchandising, or retail management)

• Knowledge of Hawai‘i’s small business industry required (local vendor ecosystem, markets/pop-ups, wholesale relationships, and community expectations)

• 3 years experience in operations management, retail operations, or project management

• 3 years of team senior management experience required

• Experience with sales forecasting, budgeting, and reporting strongly preferred

• Strong organizational skills and ability to manage multiple moving parts

• Comfortable managing employees, schedules, and time-sensitive deadlines

• Confident communicator (email, in-person, and team leadership)

• Experience with inventory systems, wholesale operations, event planning, or print production environments is a plus

• Proficiency with tools like Google Workspace, spreadsheets, and task management systems

• Ability to lift and move up to 50 lbs (event studio needs)

• Must have reliable transportation and be able to work a flexible schedule during peak seasons and events

• Experience with Shopify or related POS software

Traits we’re looking for

• Proactive problem-solver who doesn’t need constant direction

• Detail-oriented and systems-driven

• Calm, professional, and solutions-focused

• Reliable, accountable, and able to lead a team confidently

• Understands the importance of protecting a brand’s quality and reputation

• Gets along with our friendly studio dog

Benefits

* PTO

* Health Insurance

* Commission Bonus Structure

* Employee Discounts

* Special Event Access