What are the responsibilities and job description for the Operations Manager - CABS position at Already Autism Health?
Job Summary: The Operations Manager is responsible for the day-to-day clinic operations of a single CABS location and is an essential member of the leadership team in ensuring that the CABS culture and business approach carries throughout the clinic.
Primary Administrative Responsibilities:
- Track, analyze, and develop action plans to achieve KPI and growth goals
- Provide day-to-day leadership to ensure smooth clinic operations
- Train, oversee, and provide feedback on CABS policies & procedures
- Work collaboratively with Service Coordinators, Clinical Team, and HR to identify staffing and client needs, capacity, etc.
- Ensure reviews of all clinical staff are completed bi-weekly
- Cultivate CABS culture within the clinic
- Respond to and address escalated parent concerns
- Coordinate clinic-wide parent communication, as needed
- Demonstrate ability to utilize tools provided while being flexible and offering solutions to new challenges
- Participate in RBT interviews and ensure staffing numbers are sufficient to meet clinical needs
- Ensure physical clinical space meets client and staff needs.
Primary Clinical Duties & Responsibilities:
- Work closely with Clinical Quality team to ensure clinical programming and outcomes are met
- Advocate for clients, families, or staff who need additional resources to benefit from services
- Address escalated parent/client concerns
- Organize and assist in conducting CABS CE events
- Respond to and address CM concerns, escalated RBT concerns
- Help create and implement Performance improvement Plans for clinical staff, as needed
- Engage and create community outreach activities
- Lead weekly staff meetings
- Analyze trends in staff performance and attendance
- Manager HR concerns and work with HR on escalated issues such as workman's comp liaison etc.
Qualifications:
- Strong understanding of the business impact of clinical practice (not necessarily ABA; could be related clinical profession)
- 3 years’ experience in a managerial role (not including clinical case management capacity)
- Clinical experience with individuals with autism and ABA practice, preferred
- Must pass a thorough background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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