What are the responsibilities and job description for the Service Coordinator position at Alta Equipment Company?
Overview:
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful:
About Alta::
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful:
- Training
- Tuition assistance
- Outstanding benefits package (Medical, Dental and Vision, plus much more!)
- 401(k) with match
- Competitive wages
- Company laptop
- Company Cellphone
- Paid time off
- 10 paid holidays
Our Material Handling Group is seeking a full-time service administrator for our Rochester, NY branch. The primary responsibilities of the position consist of, but are not limited to:
- Answering internal and customer service calls
- Weekly payroll timecard entry
- Opening and closing work orders, including accurately recording story lines into each order
- Assist with billing and quotes
- Follow up with other inter-company departments on open issues
- Monitor work in process (WIP)
- Scheduling periodic maintenance for customer equipment
- Responsible for dispatching techs
- Incorporate Alta's Guiding Principles into daily activities.
- Performs other duties as assigned
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
- Previous billing, dispatching and customer service experience is highly preferred
- Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
- Possess excellent verbal and written communication skills
- Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
- Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb, or balance, stoop, kneel, crouch or crawl, taste/smell.
- Vision: No special vision requirements.
- Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
- Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
About Alta::
Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.
If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.
So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.
What We Look For::
At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.
Other Opportunities at Alta:
Please visit our careers page at altaequipment.com/career to view other openings that may be of interest to you!
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
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