What are the responsibilities and job description for the Outbound Sales Specialist position at altafiber?
Job Purpose
The position is responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.
Essential Functions
- Utilize outbound dialing with a focus on customer acquisition, upgrading current customers and up sell, (70%)
- Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
- Maintain, track, change, and input leads through SalesForce.com (10%)
- Take direction from upper management and complete administrative duties (5%)
- Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)
Experience
- 0 to 2 years of experience
- Prior experience in sales or marketing highly preferred
- Prior experience in telecommunications preferred
- Prior experience in a call center preferred
- Strong organizational and time management skills preferred
Education
High School Diploma or equivalent
Special Knowledge, Skills, and Abilities
- Excellent oral, written, and interpersonal communication skills necessary
- Knowledge of Microsoft programs and applications
- Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
- Proficient problem solving and analytical skills
- Demonstrated success working in a sales environment
Supervisory Responsibilities
- No supervisory responsibilities
Altafiber:
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.