Service Technician (Anchorage)

JOB SUMMARY: The Service Technician responds to and investigates reported gas leaks and line break emergencies; sets, removes, locks, and unlocks meters; inspects gas piping and gas appliances for code compliance; repairs/troubleshoots gas appliances; and relights appliances. Additionally, this position investigates customer complaints concerning gas leakage or low pressure and abnormal consumption of gas appliances. Service Technicians may also obtain final and initial meter reads, handle collection activities, and respond to and assist emergency responders on Carbon Monoxide calls.

ESSENTIAL FUNCTIONS:

• Investigate gas odor/leak calls. (Examine meters, probe and inspect above ground and below ground gas piping for gas concentrations. Inspect appliance connections for leaks, such as loose pipe joints, to pinpoint gas leaks.)
• Perform repairs, adjustments, and relights to natural gas burning appliances.
• Repair or replace gas meters, gas regulators, and meter bars.
• Investigate suspected illegal use of gas.
• Install gas piping, rebuild meters sets, appliance connects, repair leaks.
• Discontinue or connect gas service to customer's establishment, following written or oral instructions.
• Investigate customer complaints regarding high service cost. (May inspect meters, valves, and pipes to detect defects such as leaks or malfunctioning meters using testing equipment.)
• Perform collections activities including hanging door tags, locking meters, obtaining reads, and discussing payment details with customers.
• Install commercial and residential-type gas meters and regulators in buildings.
• Remove meters from vacated or abandoned buildings.
• Work in a constant state of alertness and in a safe manner.
• Use portable computer to receive, create, cancel, and close work orders.
• Inspect gas piping and appliance installations for code compliance on customers' premises.
• Work in all types of weather conditions especially in cold and wet environments; may include walking through deep snow.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Three years' service/plumbing experience.
• Previous gas utility experience in customer service preferred.
• Must possess State of Alaska limited Plumber's License and Municipality of Anchorage Gasfitters card, or qualify to take the test. (ENSTAR will allow reasonable time to obtain required licenses.)
• Experience with leak and Carbon Monoxide investigations.
• Experience with work that requires high mechanical aptitude.
• Able to work standby, rotating shifts, extended hours, weekends, and holidays.
• Must be able to pass initial and continuous federally required Operator Qualifications tests.
• Qualified applicants must reside within 60 minutes driving time from ENSTAR facility and 30 minutes when on standby.
• Must possess a valid Alaska driver's license and be qualified to operate a company vehicle under the conditions of the Safe Driving Standard Operating Procedure.
• Ability to pass a background, driving, employment history, and drug screen.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to interpret and apply Uniform Plumbing and Mechanical Codes.
• Basic knowledge regarding gas appliance installation and natural gas piping/heating systems.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) as they relate to service department fieldwork.
• Ability to be self-directed and self-motivated. Must be able to think and work independently with minimal supervision or assistance from others.
• Must be able to perform emergency response functions.
• Must have good communication skills, be able to maintain good customer service standards, and effectively handle conflict.
• Must be able to use portable computer for receiving, closing, canceling work orders and viewing/modifying customer account information.
• Ability to interpret/enforce applicable codes related to setting meters (gas piping, venting, etc.).
• Ability to read/interpret as-builts/maps; applicable code books.
• Ability to effectively operate various company supplied leak investigation equipment. (Heath Pak, JW's, Gas Tracs)
• Ability to write legibly and complete detailed paperwork accurately.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

VISUAL ACUITY:

MENTAL EFFORT:

ENVIRONMENTAL FACTORS:

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Other duties may be assigned.

EOE/AA/M/F/VETS/DISABLED