Coordinator

Overview

AltaPointe’s Adult Residential Services are designed for consumers with serious and persistent mental illness who require social rehabilitation and community support. Combining medical, nursing and clinical services, our staff provides care and treatment for more than 200 adults in need of intensive service provision. The Adult Residential Services Program consists of group homes, which are supervised 24 hours/day when consumers are on the premises.  Expected outcomes are the same for each adult group home: to prevent re-hospitalization and to maximize and maintain successful community placement. Residential care focuses on the rehabilitation and return to the community of seriously mentally ill consumers.

Responsibilities

Supervises Adult Residential Programs:

• Assesses functioning of programs, identifying problems and solutions to ensure that program standards and objectives are met
• Assists with the division program planning, development and implementation
• Evaluates training and compliance department and implements effective solutions
• Develops, implements and tracks outcome measures throughout the division
• Ensures that staff provides quality services through ongoing monitoring and training for staff
• Coordinates and provides census management activities ensuring unreserved vacancies are occupied in a timely manner and monitoring lengths of stay
• Monitors managers for compliance, identifies problems and implements effective solutions
• Takes calls from staff about emergencies or critical issues after normal work hours and on weekends
• Effectively collaborates with other AltaPointe program coordinators and outside sources

Administers appropriate human resources functions:

• Interviews and screens applicants and completes appropriate forms as outlined by Human Resources policies and procedures
• Provides new manager/behavioral aide training in the general orientation of the facility, policies and procedures, program operations and specific skill areas
• Assesses managers skill sets, identifies areas for improvement and develops individualized supervision
• Is knowledgeable and applies Human Resources policies and procedures on a consistent basis
• Objectively completes employee performance evaluations on supervised staff and routes to Human Resources Department on a timely basis
• Adheres to AltaPointe’s policies and procedures for program staff by collaborating with Human Resources and Performance Improvement to include Corrective Actions, PI investigations and specialized re-training of staff
• Provides positive and effective leadership
• Ensures competence of staff

Supervision and consultation:

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance leadership skills

Courteous and respectful attitudes towards consumers, visitors and co-workers:

• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm with consumers and families

Administrative and other related duties as assigned:

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Accesses appropriate community resources according to consumer needs
• Follows AltaPointe policies and procedures
• Maintains current license and requirements for renewals (i.e. CEU’s), if applicable, and attends regular workshops and in-services
• Any other duties as assigned by supervisor or designee

Qualifications

Master’s degree in a mental health discipline with at least two years post master’s experience or Bachelor’s degree in a mental health discipline with at least five years leadership/management experience in a residential setting.  Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.  Must possess a valid Alabama Driver’s License.   Must have proof of current liability insurance. Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.

• Knowledge of psychiatric disorders in the adult population to include best practices, treatment issues, developments and trends
• Knowledge of available community resources
• Knowledge of Senior Adult issues for referral purposes
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of educational methods appropriate to adults with psychiatric disorders
• Knowledge of Alabama’s Nurse Delegation Program (NDP)
• Knowledge of all applicable standards (DMH, JC, Medicaid)
• Knowledge of the electronic health record