What are the responsibilities and job description for the Revival - Full-Time Guest Lead position at Altar'd State?
140 - Woodland Hills Mall - Tulsa, OK
Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
Process
Presentation
Who Are We?
Revival is devoted to the adventurer, the nurturer, the fit friend, the overcomer, the stay-at-homer and the errand-runner... a fitness brand for everyone. Revival represents an awakening: a moment of clarity, comfort, growth, and self-realization. Whether her goals of the moment are fitness-based, overcoming a challenge, or built around grounding and growing as a person, AS Revival is there to support it all. We are here to inspire growth… physical, mental & spiritual. Our clothes are made with the intention to live in- whether that be in a studio, on a plane, running errands, or on the couch after a long day. You don’t have to be an athlete to be fit… you don’t have to be a yogi to deserve comfort and flexibility… you don’t need to change who you are to experience a revival. We believe shopping is a sport too!
Position Overview
Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
What We Offer
- Competitive base pay
- Paid Time Off
- Generous associate discount
- 401k with company match
- Advancement opportunities
People
- Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Revival service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
- Serves as Manager on Duty when managers are not present
- Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
- Creates a learning environment for associates
- Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
- Shares information and communicates clearly to all levels of the team
- Holds self and employees accountable for achievement of financial results and statistical standards
- Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
- Empowers and involves associates in decision-making processes
- Fosters team commitment through support, relationship building, and recognizing individual contributions
- Leads by managing through change and adversity
- Acknowledges, interacts and builds relationships with guests; creates guest loyalty
- Consistently receives positive, unsolicited guest feedback
- Communicates effectively with store management and guests
- Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
- Supports an environment of learning and trust by acting as a positive role model
Process
- Ensures attainment of sales and inventory shortage goals
- Implements merchandise presentation, restocking and recovery to maximize productivity
- Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
- Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
- Controls workflow through successful planning and delegation
- Executes task directives within designated timeframes
- Completes opening/closing procedures and tasks as directed by management with a guest focus
- Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
- Maintains a safe work environment and reports any potential hazards
- Participates and assists in the preparation for the stores’ inventory
- Participates in store walk-throughs with team, communicating successes and opportunities in key store areas
- Communicates effectively with executive team
- Recommends ideas to improve standards and processes
- Reports to work as scheduled; records time worked accurately by using the time and attendance system; remains flexible to the needs of the business
- Receives feedback and fosters dialog around solutions
Presentation
- Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
- Maintains a clean and presentable store environment
- Assists in the construction of merchandising and window displays
- Represents the brand by adhering to appropriate standards of dress and grooming
Qualifications
- Must be 20 years of age
- Previous retail or hospitality experience preferred
- Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
- #73 in Fortune 100 Best Companies to Work For® 2023
- #4 in Fortune Best Workplaces in Retail™ 2022
- #93 in Best Workplaces for Millennials™ 2023
- #34 in Fortune Best Workplaces for Women™ 2022