What are the responsibilities and job description for the Asset Recovery Assistant, Operations Center, Onalaska WI position at Altra Federal Credit Union?
Altra Federal Credit Union is a dynamic and forward-thinking financial institution dedicated to providing exceptional service to our members. We are currently seeking an Asset Recovery Assistant to join our team and place a crucial role in safeguarding our financial interests.
As an Asset Recovery Assistant, you will work with our Asset Recovery Specialist to assist them with their day-to-day administrative tasks. This can include, but is not limited to:
- Answering emails
- Sending requested documents and information to parties requesting information
- Processing payments and checks
- Running reports
- Uploading invoices
- Answering telephone calls, as needed
- And any other administrative work that may be involved for the Asset Recovery team to run efficiently.
Qualifications
- High School diploma or equivalent required.
- Some post high school education is preferred but not required.
- Basic experience with foreclosures, repossessions, and bankruptcies is preferred.
- Experience in the financial industry is preferred.
- Must have the ability to communicate effectively with members, coworkers, and management.
- Ability to work under pressure.
- Must have excellent attention to detail, strong decision making and negotiation skills, as well as the ability to work independently.
- Good computer skills including some experience with Microsoft Office products (Word, Excel, Outlook).
Availability
- This position is full-time, 40-hours a week, Monday through Friday.
- Typical hours are 8:00 a.m. to 5:00 p.m.
Work Environment
- The Asset Recovery Assistant position is located at the Operations Center in Onalaska, WI.
- However, blended / hybrid opportunities can be available after 3-6 months of employment, once successfully completing all position-specific training, demonstration of consistent and satisfactory work performance and have approved workspace and high-speed internet access.
Pay and Benefits:
- Competitive starting pay
- When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, supplemental life insurance options, etc., and more!
- Up to a 6% Employer-matched 401(k) additional 3% employer contribution
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts
Why join the Altra team?
- Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
- Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
- An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
- An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1.
Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!
Education
Experience
Basic experience with foreclosures, repossessions, and bankruptcies is preferred. (preferred)
Experience in the financial industry is preferred. (preferred)
Must have the ability to communicate effectively with members, coworkers, and management. (required)
Ability to work under pressure. (required)
Must have excellent attention to detail, strong decision making and negotiation skills, as well as the ability to work independently. (required)
Good computer skills including some experience with Microsoft Office products (Word, Excel, Outlook). (preferred)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
