What are the responsibilities and job description for the Account Manager position at Aluvision USA?
The Account Manager is the lead interface on day-to-day client interaction within assigned accounts/projects. The account manager is the main client interface and is the primary internal interface for the client within Aluvision. This person assumes overall responsibility for account services for assigned customers with an emphasis on client satisfaction. Their focus is on communication to and from the client; defining the scope of each project; creating, communicating, and managing quotes and orders internally and externally; and generally, to keep projects and orders moving forward in a timely and effective manner.
Responsibilities
- Project discovery and initial quote and revisions if required
- Overall management of information to Technical Design and internal production departments as needed
- Coordination with Logistics Coordinators/warehouse
- Project invoicing
- Project specific client satisfaction
- Practicing the company’s core values of integrity, connecting, entrepreneurship, straightforward, inventive, and passion.
Qualifications
- The Account Manager has at least 2 years of experience in customer service or account management
- Exhibit and event industry experience is a plus
- Proficiency in Microsoft Office and associated apps.
- Experience managing information using an ERP program is preferred.
- A college degree is preferred, but not required.