Administrative Assistant

AMA TechTel is a rapidly growing telecommunications company and we have an immediate opening for a dynamic individual in our Operations department as an Administrative Assistant.

Description

The Administrative Assistant handles receptionist duties and provides a variety of administrative support functions to departments including Operations, HR, Accounting, Call Center, Sales and Collections. This position also offers administrative support as needed to management and organizes and coordinates various company functions.

Job Description

• Responsible for answering phones during business hours and transferring calls to the appropriate party. Assist walk-in customers.
• Take payments from customers and process daily payments. Handle lost payment research, daily balance of drawer and prepare deposit. Print and send invoices when needed.
• Prepare new hire binders, fax/email/file new hire information, insurance forms, write-ups, and all other personnel file information. Schedule interviews and all other HR duties as assigned. Prepares all necessary paperwork prior to interviews.
• Create all new hire and termination tickets in Rev.io for various departments.
• Enter sales orders as needed and track upsells, leads and DV sales. Keep appropriate sales boards/walls updated. Scan customer requests and attach them to the account.
• Receive and process returned equipment from customers. Send recovery boxes to customers as needed. Follow-up with dispatch to ensure outdoor equipment has been recovered. Notifies the warehouse when equipment is returned for storage.
• Sends email or submits billing research ticket to billing as necessary.
• Process returned mail, incoming and outgoing mail, deliver mail and accept package deliveries. Check drop box daily for returns. Mail expired and decline credit card postcards and make calls as needed.
• Run collection process and reports, assign collection calls, and send out collection letters.
• Organize special events such as Christmas Party, company luncheons, make travel arrangements and coordinate lunch for guests/managers as needed. Book and prepare conference rooms for meetings and training. Ensure cleanliness of conference room and break room.
• Work all assigned system tasks.
• Send customer correspondence for various information.
• Contact maintenance and vendors as needed. Order supplies as needed.
• Participates in morale boosting committee and events. Ensures the office maintains a festive atmosphere by decorating key areas assigned by management.
• Execute company projects and all other duties as assigned by management team.

Requirements

• Must possess excellent communication and problem-solving skills
• Ability to work with minimal supervision, be self-directed and be a fast learner
• Excellent customer service skills and possess a professional appearance
• Working knowledge of Excel and Word
• At least three years of office/administrative experience
• Must possess excellent typing skills
• HS diploma