Air Reservation Specialist

This position is primarily responsible for booking the lowest and the most convenient air ticket for all of AmaWaterways’ programs, running assigned daily reports, ensuring all additional air charges are accurate and correctly reflected on invoice, and communicating in a timely manner with the team by performing the following duties:

• Secure air using airline block space or free sell and adhere to all cost guidelines.
• Work assigned sailings for airline schedule changes, booking, and ticketing.
• Monitors air travel reservations for accuracy and cost guidelines, and adjust as needed for changes, cancellations, and final ticketing.
• Interact with internal departments and customers for coordination of air reservations, as necessary.
• Assist with interrupted services in instances of trip delay, weather, and delayed ship.
• Oversee air deviations including requests for specific airlines, flights, and dates.
• Assist with corporate and crew booking and ticketing, when necessary.
• Generate air tickets.
• Research and resolve debit memo issues.
• Oversee ticket refunds and lost ticket applications.
• Assist with training co-workers.
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Assist with other duties as assigned by Supervisor, Director, or Vice President.

BUSINESS RELATED CONTACTS

• :Airline Sales Offices and desk
• sInternal department

s
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform ea

chessential duty satisfactorily. The requirements listed below are representative of the knowledg

e,skill, and/or ability required. Reasonable accommodations may be made to enable individua

lswith disabilities to perform the essential function

• s.Education and/or Experience: High school diploma or general education development (GED), or one to three months related experience and/or training, or equivalent combination of education and experienc
• e.Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organizatio
• n.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometr
• y.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation
• s.Computer Skills: To perform this job successfully, an individual should have knowledge of and be proficient in: Database Software (Sabre), Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, In-house Reservation Softwar

e.
OTHER SKILLS AND ABILITI

• ES:Excellent organizational, leadership, interpersonal communication, and computer skil
• ls.Clear and conceptual thinking abili
• ty.Excellent judgment and discretion, ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is requir
• ed.Friendly, courteous, professional, outgoing, and customer service orient
• ed.Remain calm and professional in stressful situatio
• ns.Detail-oriented and work effectively under pressure while meeting all applicable deadlin
• es.Must be able to work independently and productively with minimum supervisi
• on.Recognize problems, identify possible causes, and resolve routine proble
• ms.Ability to establish and maintain a professional atmosphere for employees, clients, and custome

rs.
OTHER QUALIFICATI

• ONS:Able to work a flexible schedule including weeke
• nds.At least two years of air reservation experience prefer
• red.Knowledge of world geogra
• phy.Familiar with airline policies and procedu
• res.Knowledge of Carrier Reservation System (CRS), CRS’ printers, basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IAT
• AN).Knowledge of CRS and I/I printer funct

ions
The characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential funct

• ions.Physical Demands: The employee is continually required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 po
• unds.Work Environment: The noise level in the work environment is usually mode