Cloud Support Associate

• Current, active US Government Security Clearance of Top Secret or above
• Currently working towards a Bachelor’s Degree in Information Science / Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or related fields with an expected conferral date between September 2021 and September 2022; or completed your degree within past 12 months; or 1 year relevant work experience
• 1 year of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
• 1 year of experience with Networking (TCP/IP, DNS)
• 1 year of experience with Troubleshooting / Support for technical IT issues

Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

AWS is looking for experienced and motivated technologists who align with our Leadership Principles and possess a unique balance of technical depth and strong interpersonal skills. Amazon.com has built a reputation of excellence in Web-related technologies and services. We are carrying on that tradition while leading the world in Cloud technologies. With AWS, you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.

What can you expect from a life in the Amazon Cloud? You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with AWS architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS services

This is a shift work position. This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

• Knowledge of internet fundamentals and cloud computing concepts
• Knowledge of AWS core services, Command Console, or command line interface
• Knowledge of compute, database and storage concepts
• Knowledge of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Knowledge of security concepts / best practices
• Excellent oral and written communication skills for contact with customers via calls, chats, and email