What are the responsibilities and job description for the Customer Support Coordinator position at Ambia Energy, LLC?
Ambia Solar seeks experienced customer service professionals to assist customers through their custom solar installation journey. Major responsibilities include navigating customers & their accounts through their complex solar installation process, while providing best in class customer communication. The ideal candidate is an experienced customer service professional with excellent communication, people and phone etiquette skills.
What we offer:
- Group Health, Dental, and Vision plans
- 401K with employer match
- Paid holidays and paid time off
- Opportunity for advancement
- Upbeat and exciting company culture and much more!
Responsibilities
- High attention to detail
- Act as a single point of contact for complex issues that may require the involvement of multiple internal and/or external parties
- Maintain a positive, empathetic, professional attitude towards customers at all times
- Communicate with customer and partners through various channels for various custom installation reasons throughout the process
- Entering customer data between partner system and customers account
- Keeping records of customer interactions, comments and complaints
- Ensure customer satisfaction throughout their custom installation process
- Interacting with and handling customer queries & complaints in a timely manner
- Assist in reducing customer account cycle times where able
- Help sales representatives real time with troubleshooting and support
Required Qualifications
- 3-12 months’ experience in customer service and/or account management
- Strong phone handling skills and active listening
- Strong customer facing and communication skills
- Organized with attention to detail
- Ability to multitask, prioritize and manage time effectively
- Proven customer support experience & obsession
- Demonstrated ability to thrive in a high-growth environment
- Highly Desirable: Background in Solar Customer Experience & Solar
Ambia:
Ambia is a residential Solar Panel installer in the United States. Ambia is dedicated to providing homeowners with power for their homes, while offering a unique and quality customer experience from start to finish.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.